Refund policy

Refund and Cancellation Policy

Governing Entity: G&P Jewellery (“we”, “us”, or “our”)

At G&P Jewellery, we are committed to ensuring customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the terms and conditions for returns, exchanges, order cancellations, and refunds related to purchases made through our official Shopify store.

1. Returns and Exchanges

We accept return or exchange requests under the following conditions:

1.1. Eligibility for Return

You may request a return or exchange if:

  • The product you received is damaged, defective, or incorrect

  • You raise the request within 30 calendar days of receiving the product

To be eligible, the item must be:

  • Unworn and unused

  • Returned in original packaging

  • Accompanied by a valid proof of purchase (invoice/order ID)

1.2. Non-Returnable Items

We do not accept returns or offer refunds for:

  • Items showing signs of wear or damage after delivery

  • Customized or engraved jewellery

  • Products purchased during sale events or promotions

  • Gift cards or digital items

2. Refund Process

If your return is approved:

  • Refunds will be issued to your original payment method

  • It may take 5–7 business days to reflect in your account, depending on your bank or payment provider

We do not offer cash or cheque refunds.

3. Order Cancellations

3.1. Before Dispatch

You may cancel your order before it is shipped. To do so:

If eligible, a full refund will be processed within 5-7 working days.

3.2. After Dispatch

Once an order is shipped, it cannot be cancelled. You may still initiate a return request as per the conditions mentioned in Section 1.

4. Damaged or Incorrect Items

If you receive an item that is damaged or not what you ordered:

  • Contact us within 48 hours of delivery

  • Share clear photos of the product and packaging

We will offer a replacement or refund after verification, depending on product availability.

5. Shipping Charges

  • Return shipping may be at the customer’s expense unless the return is due to our error

6. Policy Updates

G&P Jewellery reserves the right to modify or update this policy at any time. The latest version will always be available on our website. Please review it periodically before placing new orders.

For any queries or support related to returns or refunds, reach out to us at:

care@gpjewellery.co